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The importance of comprehensive emergency medical services in the workplace

The importance of comprehensive emergency medical services in the workplace

28 April is recognised by the International Labour Organization as a day to highlight the importance of health and safety in the workplace. 

Unfortunately, occupational accidents can lead to devastating impacts on workers, organisations and communities. These incidents can range from general medical conditions (for example, asthma attacks, pregnancy-related issues or cardiovascular events) to acute injuries from accidents at work or home. Integrating comprehensive medical services into the workplace plays a key role in mitigating the knock-on effects of these incidents.

The role of on-site emergency medical services 

‘Having on-site services means your employees are always cared for, no matter the emergency,’ says Aletta Collins, Senior Quality Manager at Life Health Solutions. ‘These services are equipped to assess, treat, or refer you to a GP or hospital where needed.’  

The first 60 minutes following a serious incident are critical. ‘Our nurses, for example, can provide emergency medical care at on-site clinics. All nurses are trained to provide basic life support in critical medical emergencies,’ says Aletta. These skills are essential to stabilise a patient in an emergency until additional responders or hospital transfer is possible – greatly increasing the chance of the victim’s survival.

Integrated on-site medical services in the workplace ensure that employees receive timely medical care in the event of an emergency. Without it, there can be devastating consequences for the employee. Additionally, it also decreases productivity for the organisation as a whole.

In addition to managing the critical first moments of an emergency, integrated medical services manage the next steps of the situation, including hospital transfers, case management, and communication between the employee, HR department and the hospital. 

Medical services that go beyond an emergency

Access to primary healthcare is an additional medical service that can improve employee health and boost productivity, particularly amongst employees with chronic medical conditions that require regular check-ins. On-site primary care, whether in-person or virtual, reduces employee absenteeism, improves their health and increases job satisfaction. 

The advantages of integrated medical services  

The advantages of providing a well-managed occupational health service – including medical emergency management – are extensive, says Aletta. Advantages include, but are not limited to: 

  • Reduced potential injuries and acquired occupational diseases
  • Reduced temporary or permanent loss of employees
  • Increased job satisfaction and enhanced work relationships
  • Increased quality service delivery and productivity
  • Reduced absenteeism and excessive sick leave
  • Assisted rehabilitation of injured or sick employees into the workplace
  • Reduced medical expenses and legal claims.


Ready to elevate the emergency care available to employees at your business? Get in touch with Life Health Solutions today to find out how we can help you. Call (+27) 86 123 4123, visit our website, or email us at hello@lifehealthcare.co.za.

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